Agromartshop
At Agromartshop, we are committed to providing our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, our return and refund policy is designed to ensure a hassle-free experience.
1. Eligibility for Returns
- Products must be returned within 7 days of receipt.
- Items must be unused, in their original packaging, and in the same condition as when received.
- Perishable goods such as meat and dairy products cannot be returned unless they arrive damaged or spoiled.
2. Non-Returnable Items
- Perishable goods (e.g., chicken, meat, duck meat, goat meat, honey, ghee & oil).
- Items marked as final sale.
3. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 24 hours of delivery.
- Provide a detailed description of the issue and include photographs if possible.
- We will arrange for a replacement or refund as soon as the claim is verified.
4. Return Process
- To initiate a return, contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].
- Provide your order number and the reason for the return.
- Our team will provide you with a return authorization and instructions for shipping the item back to us.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
- Shipping costs are non-refundable.
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Email] or [Customer Service Phone Number].
7. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [Customer Service Email].
8. Contact Information
- For any return or refund inquiries, please reach out to our customer service team:
- Email: [Customer Service Email]
- Phone: [Customer Service Phone Number]
Thank you for shopping with Agromartshop. We value your business and are here to ensure your satisfaction with every purchase.
